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For low-income families, consider protecting utility accounts with a medical necessity letter
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For those facing financial difficulties and the possibility of having utilities shut off, try to get a doctor's letter if you have an infant or elderly person in the home, or a medical condition which necessitates having power. A doctor's letter should include your name, account number and the reason it is a medical necessity for the service to remain on, and may need to be renewed every 90 days. Check with your utility provider for more details.